National Express Bus

Term Plus tickets are not valid on National Express Coventry 85 service, click here to buy your ticket to include the 85 service in Coventry. 

*10 successful consecutive payments are needed to get 2 months free.

Add the West Midlands Metro to your Term Plus

• 1st term valid: 7th Aug 2020 - 31st Dec 2020

• 2 term valid: 18th Dec 2020 - 2nd Apr 2021

• 3rd term valid: 26th Mar 2021 - 12th Aug 2021

• Direct Debit promotion - see our terms and conditions.

If you are aged 16-18, you are entitled to child rate travel with a valid 16-18 card.

You must be under 18 on 1st September 2020 and, your parents must pay Council Tax to one of the following Metropolitan Councils - Birmingham, Dudley, Sandwell, Walsall, Wolverhampton, Solihull or Coventry.

16-18 photocards can be used to buy child rate single, return and daysaver tickets. Term Plus passes are also available to 16-18 year olds with a photocard, who are in full-time education or undertaking an apprenticeship/trainee placement.

Click here to apply for your 16-18 photocard.

There is also a range of n-bus cards valid for travel on over 25 bus operators within the West Midlands county boundary, and n-network cards valid for travel on the West Midlands Metro, train and on all bus services within the West Midlands county boundary.

Check if your journey is within the West Midlands country boundary here. 

Direct Debit Payments

What is the next step once I have applied?

Your order will be checked and once approved, you will be sent your Swift card and a welcome letter confirming your details and any payment timescales.  

When will the money be taken from my account?

The first payment will be taken online as it is the final step of the application process, after this the first direct debit payment from your account will be taken on the start day of your next ticket.
For instance, if you selected a start date of 1st August 2019 (you will pay for this ticket by credit/debit card online) your direct debit will be collected on the 1st of every month starting from the 1st of September. If your payment date falls on a weekend or bank holiday your payment will be taken the next working day.

What if my ticket does not arrive in time?

If your ticket has not arrived 5 days before your current ticket expires, please contact the Direct Sales Team on 0121 254 7272 or email us at buspass@nationalexpress.com.
WMT Ltd will not refund travel tickets that have been purchased as a result of tickets not arriving due to a delay in the postal service.

Can I change my ticket subscription?

Yes. One month's notice is required to make any changes to your ticket. Please call the Direct Sales Team on 0121 254 7272 to discuss your available options. 

What if I lose my ticket or it is stolen?

You can contact the Direct Sales Team on 0121 254 7272 and order a replacement pass. A replacement fee of £5 will be required for payment by credit/debit card. 

Refunds will not be given for any additional tickets purchased. 

Child Term Plus

What if I lose my ticket or it is stolen?

Please take all reasonable steps to keep your season ticket safe. Please report any loss or theft to us immediately. You are entitled to one free replacement per academic term if you are on a Direct Debit otherwise a £5 Administration fee is payable by debit or credit card.

How will I receive my ticket?

National Express West Midlands will post your ticket to the address provided using Royal Mail, first-class post. 

My ticket has not arrived, what should I do?

Your tickets will be despatched 5 days before the start date you have selected. if your ticket has not arrived you can contact us at buspass@nationalexpress.com

I have purchased a ticket and my details have changed, what should I do?

Please contact us at buspass@nationalexpress.com. 

Terms and conditions apply.